At ECC Chimney Service, LLC, we are committed to delivering professional chimney inspections—Level 1, Level 2, or Level 3—customized to your needs. We’ve noticed some customer dissatisfaction in reviews regarding the timing of inspection report delivery. To clarify our process and set clear expectations:

Inspection Process:

• Level 1: A basic inspection of readily accessible areas to ensure safe operation. A Level 1 inspection is included free with every cleaning, and its report is valid for one year.
• Level 2: A detailed evaluation, including accessible chimney portions and often video scanning, typically required for real estate transactions or system changes.
• Level 3: An in-depth inspection accessing concealed areas, sometimes requiring minor demolition, for suspected serious issues.

Each level involves meticulous work by our skilled technicians to assess your woodstove, chimney, and heating system.

Report Delivery Policy: After the inspection, our team compiles a comprehensive report detailing findings, conditions, and recommended repairs. This report is a vital part of our service and is provided only after payment is received. For Level 1 inspections with cleanings, the inspection and report are free, delivered upon payment for the cleaning. For Level 2 or 3 inspections, payment for the inspection itself is required. No payment, no report. This policy ensures we can maintain high-quality service and cover the costs of our technicians’ expertise, equipment, and time.

Why Payment is Required First: Creating a detailed report—whether for a Level 1, 2, or 3 inspection—demands significant effort, including documentation, analysis, and occasional internal review. Delivering reports before payment has proven unsustainable for our operations. To continue providing reliable service, payment for the cleaning (for Level 1) or inspection (for Level 2 or 3) must be finalized before the report is released. Once payment is confirmed, you’ll receive the report promptly, typically with your invoice.

Report Processing Time: Compiling a thorough report can sometimes take time, especially for complex Level 2 or Level 3 inspections requiring internal review or additional analysis. While we strive to deliver reports quickly, delays may occur. If you haven’t received your report within a few days of payment, please check our customer message board or contact us at (860) 336-1517. We’ll confirm whether your report is complete or provide an estimated delivery date.

Cleaning and Discount Program: Your first cleaning with ECC Chimney Service, LLC is billed at full price to ensure your chimney is thoroughly serviced and safe, including a free Level 1 inspection and report (valid for one year). Once your chimney is in a passed state (fully functional and compliant with safety standards), you qualify for discounted cleanings on future services, including our forward scheduling program for annual maintenance with continued free Level 1 inspections. This reward for maintaining a safe chimney helps keep your home protected at a lower cost.

Addressing Bad Reviews: We understand some customers expect to see the report before paying or are frustrated when reports take longer than anticipated. We regret any inconvenience this causes. To avoid misunderstandings:

• We communicate our payment and report policies upfront during booking and on-site, including that Level 1 reports are free with paid cleanings and valid for one year.
• Our technicians are happy to share preliminary findings verbally during the inspection (without providing the full written report) to give you an overview.
• If a report is delayed due to internal review or complexity, we’ll keep you informed. Feel free to reach out via our message board for updates.

Our Commitment: Your safety and satisfaction are our priorities. We encourage open communication—if you’re concerned about the process, report status, or our cleaning discounts, please post on our customer message board or call us at (860) 336-1517 before or after your inspection. We’re here to answer questions and ensure you feel confident in our service.

If you’ve left a review due to this issue, we invite you to contact us directly to discuss your experience. By maintaining our payment-before-report policy, offering free Level 1 inspections with cleanings, and providing reports valid for one year, we can continue delivering the detailed, reliable services you depend on. Thank you for choosing ECC Chimney Service, LLC, and we look forward to serving you.